General Manager
Company: Mobility Works
Location: Santa Clara
Posted on: October 3, 2024
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Job Description:
The General Manager holds the responsibility of executing the
store operations playbook flawlessly, aiming to achieve the store's
defined objectives. This role carries substantial influence over
the company's revenue and significantly contributes to market
expansion, representation, and the quality of customer
relationships. These contributions align with company policies,
processes, and procedures. Supervise all facets of the store's
operations, including consumer sales, commercial sales, and service
operations. Support the overall company objectives and ensure
consistent messaging in alignment with Regional Sales and Service
Managers to the store staff. Provide store performance reports as
required, utilizing Key Performance Indicators as outlined in
Rhythm. Identify local market opportunities and utilize corporate
support to enhance business through localized marketing efforts.
Collaborate with the HR Department to recruit and retain qualified
candidates to meet the store's staffing requirements. Effectively
manage team performance and provide coaching and mentorship to
enhance effectiveness in each role. Uphold customer treatment
standards characterized by courteous and professional conduct,
fostering complete customer satisfaction. Promote a culture of
training by participating in company training initiatives and
fostering continuous learning. Oversee and promote the sale of all
company products and services across all company locations,
involving all personnel. Manage incoming leads generated by the
Business Development Center to meet show rate and solution rate
goals. Accurately forecast unit sales and gross profit levels.
Collaborate with the Regional Sales Manager to review the GM
Scorecard and identify focus areas. Manage and maintain vehicle
inventory in collaboration with the Inventory team. Partner with
the Service Manager to oversee service operations, including
technician efficiency and overall billable hours. Aim to achieve
NPS results at or above the overall corporate average through our
Solution Experience process. Foster Employee Engagement by
demonstrating leadership skills in support of our core values. High
school diploma or GED is a prerequisite. 2-3 years of experience in
sales management is essential. Exceptional customer service skills
and experience are mandatory. Proficiency in Microsoft Office
products and technical aptitude is required. Demonstrated ability
to work independently with minimal supervision is a must. Strong
computer skills with familiarity in SalesForce are preferred.
Employment Type: Full Time
Keywords: Mobility Works, Woodland , General Manager, Executive , Santa Clara, California
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