Visitor Experience Specialist
Company: Thecjm
Location: San Francisco
Posted on: September 25, 2024
Job Description:
The Visitor Experience (VX) Specialist is the welcoming and
informative first point of contact with visitors and members at The
Contemporary Jewish Museum (The CJM). The Museum strives to offer a
best-in-class experience to each visitor immediately upon arrival
and throughout their stay. VX Specialist team members create a
friendly and helpful environment and assist in enforcing health and
safety practices, as needed.The individual in this position is
dependable with strong interpersonal and communications skills.
Work shifts for this position may vary, (12-15 hours a week),
primarily during the Museum's public hours, Thursday through
Sunday. Shifts will be scheduled by the Senior Visitor Experience
Manager.For all positions, The Museum expects an interest in and
commitment to the mission and core values of The CJM, including its
beliefs in anti-racism, diversity, equity, access, and
inclusion.Position: Visitor Experience Specialist
Department: -Visitor Experience
Reports To: Senior Visitor Experience Manager
Status: Part-time, Non-exempt
Compensation: $18.93/hour
Location: On-site at The CJM, San Francisco, CA
- Handle visitor access and hospitality at The CJM's Shenson
Welcome Center and throughout The CJM's lobby, The CJM Shop, and
public spaces, including providing visitor orientation to The
Museum and surrounding areas
- Circulate within the galleries, engage with visitors, and offer
inspiring and knowledgeable service, sharing a strong understanding
of the current exhibitions
- Welcome Museum visitors and scan pre-purchased admission
tickets; assist visitors with onsite, contact-less ticket
purchases
- Engage with Museum visitors around The CJM Shop and transact
sales of exhibition catalogs and other merchandise
- Answer questions and provide in-person guidance to visitors in
The Museum and occasionally via phone and email; resolve and
document general complaints from guests and members
- Stay informed about current and upcoming exhibitions, programs,
and marketing campaigns.
- Monitor the visitor experience to ensure that requests and
special needs are met, provide way-finding, and create an enjoyable
and rewarding experience for visitors
- Ensure visitor security and safety, coordinating any issues
with other Visitor Experience and Security personnel. Act as eyes
and ears for Museum Security.
- Stay informed/up-to-date on changes to health and safety
requirements.
- Help maintain clean and organized public spaces, and assist
with managing crowds and equipment at eventsEducation and
Experience
- Minimum one year of experience in customer service, visitor
services, retail or tourism environment
- Excellent customer service and communication skills (verbal and
written)
- Organizational and accounting skills with a strong attention to
detail
- Computer proficient, knowledge of online ticketing systems a
plus
- Professional and cordial demeanor
- Enthusiastic, dependable, and flexibleSkills and Abilities
- Self-motivated and confident in interacting with the public in
high energy environments
- Ability to problem-solve unexpected issues in a public
setting
- Capable of responding to emergency situations such as assisting
in building evacuation
- Ability to circulate in The Museum and galleries to ensure
visitor compliance with all safety standards and protocols
- Availability to work on weekend days and some holidays.
Occasional evening hours for special events or exhibition openings.
Physical requirements
- Occasional lifting or carrying under 10 lbs
- Rarely may push or pull items - under 10 lbs
- Occasional kneeling or reaching overhead
- Frequent sitting, standing, and bending. The CJM is able to
accommodate to applicant's needs.Please indicate "Visitor
Experience Specialist" in the subject lineThe Contemporary Jewish
Museum is an equal opportunity employer. All qualified applicants
are considered for employment without regard to race, religion,
color, national origin or ancestry, age, marital or domestic
partner status, sex, genetic information, sexual orientation,
gender identity, status as a protected veteran, status as a
qualified individual with a disability, or any other characteristic
protected by applicable federal, state, or local law.Pursuant to
the San Francisco Fair Chance Ordinance, The CJM will consider for
employment qualified applicants with arrest and conviction
records.
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Keywords: Thecjm, Woodland , Visitor Experience Specialist, Other , San Francisco, California
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