Lead AR Dispute Analyst (Oakland) TK Elevator Corporation
Company: thyssenkrupp Elevator
Location: San Leandro
Posted on: October 3, 2024
Job Description:
The first 3 letters in workplace safety are Y-O-U!TK Elevator is
seeking an experienced Lead AR Dispute Analyst located in Oakland,
CA.The Lead AR Dispute Analyst is an individual with extensive
experience in AR collections. This role will serve as a key point
of contact to assist in resolving customer disputes and serve as a
resource for Sr. Dispute Analysts in the region. This individual
will reside in the field and will work closely with both field and
SSC leadership to drive improvement in AR. The Lead AR Dispute
Analyst will influence/propose process improvements, utilize
analytical skills and collaborate with Sr. AR Dispute Analysts to
identify root causes and implement solutions. The Lead analyst will
serve as the subject matter expert to share best practices and
escalate widespread issues to drive resolutionESSENTIAL JOB
FUNCTIONS:
- Reviews the disputed AR balances for key customer accounts and
engages branch and region management to drive resolution of
outstanding payments. Includes overseeing the accuracy of contract
setup and changes, the quality of invoices, analyzing and
reconciliation of the whole customer account
- Assumes a single point of contact to resolve disputes and
support the main order-to-cash processes
- Responsible for collaborating with senior leadership, general
managers, and account managers when specific action items are
needed from them, ensuring account issues are resolved.
- Drives resolution by regularly teaming up with key Shared
Service teams, leading to long-term process improvements
- Supports the frontline collector, upon escalation, in
discussing with a Branch Manager for the issuing of suspension of
services notice ("Hold Letters") and final demand letters to
non-paying customers.
- Supports the frontline collector in the preparation of legal
packages for placement with attorneys. Ensures packages contain all
necessary documentation to improve the company's success rate in
collecting outstanding payments.
- Ability to learn and navigate various ERP/software systems,
quickly learn/understand the order-to-cash process, from contract
signage to collections.
- Conduct monthly meetings with Sr. AR Dispute Analysts,
consolidate top areas of opportunity, and report out to the Senior
leadership team to address systemic process issues.Salary range is
$79,000 to $115,000. The role is eligible for annual bonus program.
Benefits overview: health insurance, parental leave, wellness
program, 401K, vacation pay, holiday pay, tuition assistance, free
life insurance and disability insurance, among others.EDUCATION &
EXPERIENCE:
- Bachelor's degree in business, finance, or related field; or
equivalent combination of education and experience.
- At least (5-7) years related experience with
business-to-business customer interactions and/or training in
collections.
- Elevator industry or service-related field experience
- Ability to read and interpret business contracts, technical
procedures, and government regulations.
- Ability to define problems, collect data, establish facts, and
draw valid conclusions. Ability to interpret an extensive variety
of technical instructions in mathematical or diagram form, and deal
with several abstract and concrete variables.
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Keywords: thyssenkrupp Elevator, Woodland , Lead AR Dispute Analyst (Oakland) TK Elevator Corporation, Professions , San Leandro, California
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